Patient Portal

Your Account and Orders

How do I cancel or change my order?
Orders begin processing immediately after they are placed. As a result, we are unable to change or cancel them once submitted. Medications are not able to be returned or exchanged.
Since processing begins right away, we are unable to change or exchange orders after they are placed. Medications are not able to be returned or exchanged.
Orders are typically reviewed and processed within 24 hours. After approval, they are shipped via standard or expedited delivery based on your selection and availability in your area. You will receive tracking once your order has shipped.

Overview

About Us
We are a virtual healthcare provider offering accessible, affordable, and evidence-based treatment options from the comfort of your home. Our team of U.S.-licensed medical professionals conducts thorough evaluations and prescribes treatment plans tailored to your needs. We serve patients across multiple states and are committed to delivering high-quality care—without the barriers of traditional healthcare systems. With fast shipping, transparent pricing, and no insurance required, we make it easier than ever to prioritize your health.
Choose your desired treatment and answer a few medical questions. A licensed provider will review your responses within 24 hours and prescribe medication if appropriate. In some states, a live video consultation or secure chat may be required to complete your visit.
Many treatment plans include a free consultation. If a prescription is issued, you can purchase your medication at significantly lower costs than traditional retail prices—often more affordable than your local pharmacy.

Ordering

Where is service available?
We offer nationwide service. If you’re unsure about availability in your area, please reach out to our support team.
No signature is required. Orders are shipped via secure, no-contact delivery.
You can update your payment method by logging into your account and following the on-screen instructions.
Please visit the “Contact Us” section and submit a support ticket. Our team will respond promptly to assist you. Or you can email us at hello@pauserx.com or call us at (844) 917-2873
After your consultation, your order is sent to a licensed pharmacy for fulfillment. Once shipped, you’ll receive tracking details.
Log in to your account to update your shipping address at any time. Changes will apply to future shipments.

Other Questions

Can I use my insurance?
We do not accept insurance. Our pricing is structured to be affordable and transparent, often costing less than traditional insurance co-pays.

Yes. Our providers are licensed to practice in the states where patients reside and follow all applicable regulations for telehealth and prescribing.

Pause Rx works with Rush Pharmacy https://rushpharmacy.com/

sales@rushpharmacy.com that meet or exceed all federal and state requirements.
We encourage the use of LegitScript or NABP-accredited facilities.

We partner with Beluga Health that is a physician-led end-to-end virtual care platform. Website: https://www.belugahealth.com/ Email: info@belugahealth.com
You are billed when your medication ships, according to your chosen treatment plan.
Yes. We prioritize your privacy and protect your data in accordance with HIPAA and other applicable regulations. Please see our Privacy Policy for full details.
We provide services to individuals 18 years and older.
If you are experiencing a medical emergency, call 9-1-1 immediately.
To comply with state laws, we must verify the identity of patients before treatment is provided.

Returns

How do I reorder?
You will receive a notification monthly to renew your prescription. Your provider will review your information monthly, and if eligible, you will have the option to continue your prescription. You will not be charged monthly unless you process your payment. Your monthly prescription is not automatically debited.
Due to federal and state law, medications cannot be returned. All sales are final. If you experience an issue, please contact our support team through the “Contact Us” section.
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